Communicate: To share or exchange information, news, or ideas.
Openly: Without concealment, deception, or prevarication, especially where these might be expected; frankly or honestly.
Confidence: The feeling or belief that one can rely on someone or something; firm trust.
Respect: A feeling of deep admiration for someone or something elicited by their abilities, qualities, or achievements.
We take our core values seriously at Clickstop, and Communicating Openly with Confidence and Respect helps keep the entire company moving in the right direction.
Communicating Openly with Confidence and Respect is an expectation at Clickstop, but is also second nature to all who work here. We all work so well together, it just happens, though doesn’t make it any less important. In order for us to improve as teammates, as individuals, and as a company, we have to hold ourselves accountable to great communication. We are always seeking to improve and grow, and through this core value, and efforts made by individuals throughout the company, we are hoping to do just that.
One person who has been running a program to get good and timely communication and feedback from employees is Britni Graham. Britni is our Talent & Engagement Specialist and has been with the company for 4 years. For almost a year, Britni has been conducting Pulse Surveys for our company. The Pulse Surveys are set up to… well, take Clickstop’s pulse! We want employees to have a way to anonymously give feedback around various topics. We then use that information provided by employees to strengthen or adjust things throughout the company.
Britni gave us a closer look into the processes and goals of the Pulse Surveys. Check it out!
Tell me about your role at Clickstop.
“I work to get out and promote Clickstop. I conduct phone interviews; screen resumes and partner with company leaeders to make hiring decisions that are highly aligned with Clickstop and our Core Values. I drive strategy for the development of high employee engagement and programs that support those initiatives; with this I am responsible for the development, organization, and administration of gathering the pulse of employee engagement and quantifying that information for the company as a whole.”
Why did Clickstop start doing Pulse Surveys?
“I had identified a need for the company to have real-time feedback. Our current avenues for this served the company well when it was smaller, but as we grow we need to ensure that our efforts to connect people and make them feel heard and appreciated are held in the highest regard. This is a way to connect leadership and the entire company with what employees are thinking, feeling, and perceiving.”
What type of information are we trying to find out?
“We want the good and the constructive. We want to promote open communication about various topics from company safety efforts to satisfaction with company leadership.”
How does Clickstop use the results?
“Leaders and contributors alike are given the results. We set an expectation of open and transparent communication, so all in the company can see how any individual team is doing. Putting the information into action is an expectation. Leadership uses their report to discuss themes that occur on teams; sometimes this can mean something needs to happen or a course needs to be adjusted because what is discovered.”
What are your overall goals when conducting these surveys?
“To embrace and cultivate a culture of open feedback. When people feel heard and connected, levels of engagement go up. A highly engaged workforce means that people have both an emotional and professional connection to their work and the organization. Clickstop works very hard to hire great people, and we have a responsibility as a company to create an environment that fosters everything that we stand for in our Core Values.”
Pick a Core Value and explain how it ties into the Pulse Surveys.
“I have two in mind. Communicate Openly with Confidence and Respect – None of what we do here or plan on doing in the future would be possible without sharing what we know, what we think, and what ideas we have. Personally, I am driven by Be Adventurous, Embrace and DRIVE CHANGE – specifically driving change. I am always eager to see the impact in what I am involved in. I am committed to making Clickstop even better than it is today.”
Where do you see Clickstop in 5 years? How do the Pulse Surveys help get us there?
I see Clickstop at least doubled in size, with the possibility of other locations. If this is the case, we will have the task of ensuring all are heard and connected. We have to set ourselves up with a sustainable program that keeps what is important to the experts that we hire, top of mind for the company. Pulse can play a huge part in the future of Clickstop.
As you can see, Clickstop has programs and people in place to keep the company moving forward. Pulse Surveys will continue to help us improve our processes, keep employees engaged, and help bring forward the best possible Clickstop.