Every organization needs to develop strategies that lead to achievement of the necessary outcomes. Within Clickstop, we look to every team member to contribute to the creation of these strategies.
It starts with identifying the long-term goals of the organization. Then each team works to develop strategies that help us achieve those goals. We look to each team members to identify additional strategies that connect to what the team and the organization are seeking to achieve.
This approach requires ownership, which is why we’ve placed the expectation of engagement upon our team members. In other words, we expect commitment and aligned action with the mission, values, strategies and goals of our organization. Engagement is ownership.
Our Q1 ‘Strategic’ award winner is Adam Durflinger. His engagement – ownership – produced great results for our US Cargo Control brand.
Displaying Ownership of the Outcomes
We recently created a new role within the US Cargo Control Sales team, and Adam has driven its development. The role was a strategic decision, but its success required the creation of additional strategies to ensure its success. Adam provided this in the following ways:
- Using the available customer data to form and validate theories for how to drive sales and profitability.
- Test different phone scripts to see what is most successful and share his findings with the team so they too can apply new tactics in order to win the most business.
- Changing how we tactically approach warm leads who have already purchased from us and turn them into larger, repeat customers.
Return on Investment
From February – April, Adam had increased his direct revenue by 400%. Additionally, he passed on more qualified leads to our Business Development Team, which has produced additional revenue.
The quantitative results of his work are driven by the behaviors within our ‘Strategic’ Core Trait. And for that reason, he has been recognized as our Q1 ‘Strategic’ award winner. Well done, Adam!
What is your role at Clickstop?
Sales Development Consultant (SDC)
How long have you worked at Clickstop?
What brought you to Clickstop?
Culture and Work/Life balance
What effect has this recognition had upon you?
It has motivated me to continue seeking great results.
Why is this Core Trait important to the success of Clickstop?
Especially in times like these it is important to strategically look at everything you are doing and how it will affect short and long-term success
What are ways you’ve challenged yourself to live out and grow within the Core Values?
Whether inside or outside of Clickstop, it’s how I seek to live my life. However, if there is ever a situation where I need to determine the right course of action and I’m unsure of how to approach it, I go to the behaviors to give direction to the decision that needs to be made.
What inspires you about the work of your team members?
Everyone is focused on doing what’s best for the company and encouraging each other in the process.
What should people know about working at Clickstop?
That it is a relaxed, fun and great environment.
If you had to pick one food to eat for the rest of your life, what would it be?
Pizza (leave it open to any topping)
What is your favorite activity that you like to do with your family?
Which historical figure would you like to meet? What would you talk about?
Michael Jordan. How he is able to always find the drive to be successful.
What are your superstitions?
When I watch sports, if my team is doing well, I must sit in that same spot and will not get up until the streak is over or game is won.