Our actions create a ripple effect. It’s why values matter. Values drive behaviors (actions) that drive results. This is the ripple effect.

As employees, our actions create a ripple effect that impacts the profitability of the organization.  Sometimes the ripple effect is immediately evident, and sometimes you need to step back for a moment and consider all that is occurring as a result of the work (actions). To get a clear picture of performance, we need to take time to consider both.

We do this through the manager and peer feedback. One form of peer feedback occurs when a team member nominates their peer for a Core Trait / Rock Star award. Each quarter, dozens of peer nominations for these awards are submitted. It’s a picture of the ripple effect of our decisions, and it highlights the importance of aligned behaviors with our values. Our quarterly Rock Stars are evidence that great things happen when we operate at a high level of alignment with our values.

Seeking and Inspiring Excellence

Eric Japenga is our Rock Star for Q3 2020. As you read through some of the comments that his peers shared, observe the ripple effect of his decisions. Some are clearly linked to profitability, and for others, you may have to consider how Eric’s actions generate profitability by affecting the actions of others.

• Eric consistently and respectively provides feedback to others. He does an excellent job of holding his teammates accountable and has worked to help others identify how their behaviors are tied to the values.
• Eric doesn’t shy away from the hard things. He sees what needs to be done and takes ownership to make it happen which was evidenced in how he responded to the added call volume during the Derecho.
• Eric is quick to respond with anything I ask of him. I appreciate commitment to his fellow employees as well as taking good care of his customers.
• Eric is a solid team player. Time and time again, he is being strategic and impactful in his work. He is very ESOP minded and will always do what is best for the customer and the business. He can take on a lot of work and can hammer to get things done. He is always being curious to learn more about his categories and how to better serve the customer. He doesn’t often forget things and doesn’t need to learn something twice. He retains all he learns and is always willing to coach others and hold them to high standards as well.
• Eric is very decisive in his work. His main goal as an ISS is to qualify high quality leads. He does a lot of leg work on the back end to ensure customers are taken care of and properly qualified before sending onto a BDC.

Eric, thank-you for your commitment to seeking greatness and inspiring it in others. We are pleased to recognize you as our Q3 Rock Star! Well done!

The Interview

What is your role at Clickstop?

Inside Sales

How long have you worked at Clickstop?

A little over 5 years

What effect has this recognition had upon you?

It’s encouraging and energizing. When you receive positive feedback from others regarding the work you do, it reaffirms the effort and energy put forth is all worth it.

How has our high expectation of aligned action with our Core Values impacted you inside and outside of work?

I used it as a guide to set parameters that I work within to ensure I am aligned with our goals and values. It has had a very positive impact at work and personally.

How have you taken ownership of your growth?

By not allowing perceived difficulty to prevent an opportunity for growth from occurring.

Who has helped to challenge and inspire your growth during your Clickstop journey?

There are far too many people to name. I have been positively impacted by others within the sales department and in other departments. The best thing to note is the relationships I have built with all of those people. The success that we have individually and as a company is attributed to the relationships we build with one another because of shared vision.

What message do you have for your team members?

Everyone at Clickstop has something to offer that can improve the way you work and the success of the company. Their ability to help us learn and grow as individuals professionally and personally is not limited to their department or job description.

What is one thing you loved as a child that today’s kids would know nothing about?

Walkman.

If you had to work but didn’t need the money, what would you choose to do?

Fishing guide.

What would be the best thing about not having a sense of smell?

No issues changing diapers.

Do you dance crazy when no one is looking?

I will sing but not dance.

How come you never read about a psychic winning the lottery?

Section 4, Article 7, Line 3 of the Psychic rules and regulations handbook clearly states “Psychic ability cannot be used for personal financial or monetary gain. This includes but is not limited to; participating in lotteries, casino gambling, sports betting or the like.”