Curiosity refines action.
The questioning of existing methods leads to a recommendation of better approaches.
Looking for ways to learn and improve leads to higher levels of contribution.
Staying flexible in one’s approach and finding leads to rapid learning and solutions that get beyond “band-aid” fixes.
Action that attacks symptoms is unlikely to carry the impact that leads to lasting change. What’s needed is to identify what’s at the root of the symptoms.
This is how Logan O’Neal exemplified the Curious Trait during Q2. After hearing about the sales/service team’s issues with the current phone system, she was given the opportunity to explore an alternative. In getting to the root cause, she has identified a solution that should pay dividends for a long time.
Find out more about this exploration and more by reading her interview below.
What is your role at Clickstop?
How long have you worked at Clickstop?
Exactly 2 years on September 7th
How did you feel upon being recognized for this award?
Amazing. Curiosity is a huge part of who I am as a person, not just an employee. To be recognized for something that I stand by as a necessity for personal growth and to be seen as someone who is living out that core trait.. is just awesome.
What do you believe has led up to this recognition?
I had been sitting in on the CRM meetings as the IT person who would help with any issues that needed some Netsuite tweaking. While I was sitting in on these meetings, I would listen to how sales would tackle all kinds of issues each day. I was just keeping a mental tally of all the different problems.
A few months later, I was given the opportunity to go out and search for a new phone system, which was really really exciting. Why? Because I could really start digging into those time sucking issues sales/service had been talking about!
I stumbled upon Amazon Connect because I was curious what the super-giant was using themselves, and of course they have their own system. It’s amazing, and I can’t wait for the opportunity to eventually share more about it.
In general, the above example is what I love to do. I love to ask questions and get to the bottom of where people are frustrated, so that we can have a solution in place that is permanent and scalable. I love Clickstop because they not only allow me to have a job where I do this every day, they celebrate the people who exemplify it.
Have you had struggles within this Core Trait? If so, what have they been and how did you overcome them?
Of course, I’ve had times where I just couldn’t seem to find the focus. The biggest killer of curiosity is a lack of engagement. If you find yourself with a mountain of things to do, or you’re simply just not able to focus on the tasks you have in front of you, I build a list. I build a detailed list and I force myself to just look at the first item and block everything else out. Sometimes that’s all it takes. If I’m still struggling, the best thing I can do is to walk away from it for a little bit. It’s better to do things right then to just make it work.
Why is this Core Trait important to the success of Clickstop?
If you don’t try to learn about processes and problems, I feel like all you’re left with is band-aid fixes. Curiosity allows us to be scalable.
What brought you to Clickstop?
I was a newbie out of college, not really sure what being a developer even looked like. When I came into the office for my first interview, I just felt like I could see myself here so easily. The interview questions all seemed like they were more aimed at my personality and learning style. When Tom called to offer me the position, I think I asked if I could start working at Clickstop in a day or two haha, I was so excited to get started.
What keeps you at Clickstop?
Being surrounded by a culture that requires its employees to keep up forward momentum, and to never stop learning each day. We have so many opportunities here and it’s celebrated if you go after them.
Why should others want to work at Clickstop?
Clickstop is the best place to work for people who crave an environment that forces them to grow. Either you’re learning something new, or you’re becoming an expert at what you do. If that’s who you are as an individual, you’re going to want to work at Clickstop. I’ve never felt like I was at a stand still in my development here, there is always a new opportunity around the corner.
If you had to pick one food to eat for the rest of your life, what would it be?
Pho. I can’t get sick of it. I’m bound and determined to some day try the Seattle super bowl (3lbs noodles, 3lbs meat, 3L of broth) and you get $100 if you can finish it in 90 minutes.
What is one thing you loved as a child that today’s kids would know nothing about (ex. Walkman, Spirograph, Cabbage Patch Kids, etc.)
Marvin’s Magic Drawing Board. Probably my favorite toy growing up by far.
What is the coolest/craziest place you ever been to?
I absolutely loved Colorado, especially Colorado Springs. Skiing, hiking, amazing food, unique little shops, and everywhere you looked you could see mountains in the background.
Logan, we appreciate your curiosity and execution on lasting solutions. Well done!