We naturally measure our experiences of people, places and events. Overlooking the Grand Canyon is awesome. Lebron James is great at basketball, but not as great as Michael Jordan; though both are more exceptional than the rest. New Year’s Eve is overrated, but watching the Chiefs come back to beat the 49ers was epic.
You and I may not align in how we measure the experience, but we’re measuring it, nonetheless.
Aligning with a Definition of Greatness
Employees of any organization are measuring their experience, and the organization is likewise measuring the experience with the employee. This happens through the manager / employee relationship.
Good managers cultivate this mutual relationship through leadership – they’re in the position to lead people, not manage tasks. They focus on the relationship with the employee to create consistent alignment of action to achieve the mission, values, strategies and goals of the organization. In other words, they focus on leading to engagement.
In doing so, a picture of excellence becomes clear to the employee. And consistently great execution that aligns with this standard is the greatness that we’re seeking.
A manager can support the pursuit of great execution through inspiration. This past quarter, Troy Hallberg inspired 2nd shift employees to pursue great results.
Pursuing Excellence through Inspiration
Through the nominations received, it became clear that Troy was positively shaping the 2nd shift employees’ vision of excellence. Rather than pursuing the status quo, Troy has challenged the team to become more, and to recognize the behaviors in teammates that are leading to great results. The results have created stability on the 2nd shift and consistent production.
As a peer noted, “Troy has taken his coaching attributes and created a team on 2nd Shift. He shows them great patience and empathy. He is more than a manger, he has become a role model.”
We’re pleased to recognize Troy as our Q4 ‘Enthusiastic’ award winner. Well done, Troy!
The Interview
What is your role at Clickstop?
2nd Shift Manufacturing Production Manager
How long have you worked at Clickstop?
4 years
What effect has this recognition had upon you?
It has given me one of those “feel good” moments. It is just awesome to know that my peers think highly of me.
What do you believe has led up to this recognition?
Working with the 2nd shift team. Getting to work with a great group of people, watch them grow, and help them through struggles makes it very easy to come to work everyday with an enthusiastic attitude.
What are ways you’ve challenged yourself to live out and grow within the Core Values?
Over the past year I took it upon myself to live through our core values. It all started about a year ago when I had a conversation with my manager about the mission statement of Clickstop and really started seeking opportunity here.
How do you ensure your work is aligning with our mission, values, strategies and goals?
Visibility of them. I keep a lot of them posted at my desk and see them multiple times every day. Keeping them in the front of your mind is key.
Why is this Core Trait important to the success of Clickstop?
Enthusiasm is important because it shows that people care about what we are doing. It is rejuvenating knowing your coming to work everyday with people who are excited about what we are doing.
What brought you to Clickstop?
Before Clickstop, I was a recent college graduate and was struggling to find a job. I was working at a gas station and was urged by friends to apply here.
What keeps you at Clickstop?
The people! As cliché as it sounds the people here are second to none and truly make this a great place to work.
Why should others want to work at Clickstop?
The family feeling you get here. From day one I have always felt welcomed excited to come to work.
What is the coolest/craziest place you ever been to?
The coolest place I have been to would have to be Aruba. It was such a beautiful island.
What is your favorite activity that you like to do with your family?
I love fishing with my fiancée and our dog (even if he almost falls out of the boat every time).
Would you rather live in a world with or without superheroes and super villains?
Definitely without. Have you seen all the damage they cause in the movies??? Insurance in that world has got to be crazy expensive.
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