Communicating well begins with listening well. This takes humility and a willingness to be wrong while you seek what is right. There’s also a helpfulness present in great communication that seeks to respectfully include the perspective of others to utilize their experience and intellect. It helps to create camaraderie and improves the decision making leading to greater effectiveness.  In Q4 of 2020, Leilani O’Donnell did this exceptionally well.  

Bringing the Team Together

For some time now, Leilani has been responsible for providing sales training to new hires on the US Cargo Control team. This past year, she rebuilt the whole training manual to improve the quality of training and speed of impact for her team members.  

In Q4, she assisted with the onboarding of three new hires in addition to managing the daily workload in a role which she was already supporting both the Sales and Service team. Her display of ownership shown through in her communication around what she was observing and in leveraging the strengths of those around her to improve execution around the team.  

Leilani has done a great job bringing the Sales and Service Team together. Her transition to the Service side of things has been great. She has set a nice example to the rest of the team of embracing and driving change that improves execution of US Cargo Control’s brand promise.  

We are pleased to recognize Leilani as our Q4 Communicate award winner. Well done, Leilani! 

The Interview 

What is your role at Clickstop?  

I am in my new role now as a Service Specialist (only one week old).  

How long have you worked at Clickstop?  

5 ½ years ish  

What makes this recognition meaningful to you?  

I appreciate great communication and expect that from myself as well. I am honored to have received this recognition as effective communication is important to me.  

How are the behaviors within this Core Trait critical for our ongoing success?  

Listening and asking great questions allows you the opportunity to grow.  

Within our Core Values, what is one area you are seeking growth? What difference will it make? 

Impactful. I feel this Core Trait encompasses all the Core Values. As an employee owner, you want to ensure the work you do everyday is making a difference.  

What should people know about working at Clickstop?  

Clickstop encourages you to speak your mind, ask questions, bring ideas to the table, and hold others accountable. It is unlike any other place I have ever worked. The Core Values are essential to our success.  

Do you dance when no one is looking?  

Yes and even when someone is looking. Life is too short.  

What’s the strangest food you’ve ever eaten?  

Fried spam and I love it. Especially in fried rice or musubi.  

What is one thing you loved as a child that today’s kids would know nothing about? 

Fraggle Rock. I watched it before school each morning on HBO eating my cereal.  

Would you rather be able to breathe underwater or have the agility of a cat?  

Breathe underwater. There is so much ocean to explore.  

How come you never read about a psychic winning the lottery?  

It’s their secret.  

What is your favorite activity that you like to do with your family?  

Bike riding on the trails.  

When things break, do you prefer to fix them or replace them?  

Depends on how much patience I have.  

What is the silliest way you’ve been injured?  

Jumping off a couch. Pretty sure I broke my toe, if not, I definitely jammed it.  

What’s something you get wrong almost every time you do it?  

Wrong password. I have so many passwords to different sites and I can NEVER remember them.  

What do you dislike but have no good reason for disliking? 

Popsicle sticks. They make my teeth hurt just thinking about them. Gross.