Expectations of Leaders

Four members of Clickstop's Leadership Team holding plaques and flowers from being honored as an Iowa Top Workplace by the Des Moines Register. From left to right: Matt Mitchell, Jeremy Meyer, Cari McCoy, and Logan Hansen.

The Manager Code

At Clickstop, leaders are expected to lead their team members to engagement by creating an environment and a culture where employee needs are consistently met.

We define employee engagement as, commitment and aligned action with our mission, values, strategies, and goals.

To drive engagement, leaders and employees alike need to understand and address the 12 drivers of engagement that influence employees’ basic, individual, team, and growth needs. Our convictions about the role of leadership in relation to employee needs are rooted in Gallup’s Q12.

Read Our Manager Code

The Founder's Formula

Vision, clear & high expectations, autonomy, and support & accountability are key elements in working with excellence. When we operate with the four elements, we create momentum and progress by empowering those around us through delegation.

Four elements of Clickstop Founder's Formula: Vision, Clear and High Expectations, Autonomy, and Support and Accountability

This element describes where we are going and why. Vision gives team members context to what we are seeking and why is it important to help them tie their work to our mission, strategies, and goals.

Questions to consider

  • Why is this important to the company?
  • What is the impact we are hoping for?
  • Why do you feel I am the right fit for this responsibility?

This element describes what an individual is expected to do. Understanding what they are responsible for positively impacts prioritization, focus, and impact.

Questions to consider

  • What does success look like for this project?
  • Who will I be working with to accomplish this goal and what is their/my role?
  • How and when should progress reports be provided?
  • What is the expected date of completion?

When the other elements of the Formula are present, team members have a clear understanding of where they have autonomy and can be creative in reaching the desired result.

Questions to consider

  • What of this project do I own?
  • When do I need to ask for approval?

This element describes what resources are available to team members to accomplish what they are responsible for. It also explains how their success will be measured to create accountability for the outcomes we’re seeking.

Questions to consider

  • What will the leader’s role be in this project?
  • Who can you turn to for support in addition to the project’s leader?
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