About
We’re a company young in personality, spirit and age. We channel our youthful tenacity into identifying promising new markets and discovering how to best relate to our customers. They factor into every business equation.
By taking the time to understand our customer’s needs, we can leverage the ways our products can be relevant to their lives. We offer products that make tasks easier to manage. Improve efficiency. Or simply bring a smile.
Our guiding principles are pretty simple, really. We listen, we learn, and we respond.
Our team vision – the road ahead… and beyond
Part of knowing where you need to go is staying in touch with what you’ve learned. At Clickstop, we’ve learned how to hustle, and we’ve learned how to stay a few steps ahead of the competition by thinking smarter, being resourceful and taking nimble leaps. We keep our eyes on the market, the competition, and our suppliers at all times. Pair that with diligence in tracking what’s new and critical in the online search landscape and you have a team that is always busy and engaged.
We’re working to become the top merchant of products for the categories we serve. Rather than pursue markets in mass categories rife with competition, Clickstop maintains a tight focus in specialty categories that offer lots of potential for penetrating under served markets.
Our sights are set on eCommerce leadership, distinguishing our company with a unique composition encompassing:
- Inbound marketing techniques
- Traditional customer service methods
- Sales strategies targeting lifetime value of relationships
- Community-building tactics enriching customer experience and brand affinity
Building a business like ours is an iterative process; our Web properties are never “done.” We’re always testing messages, content, our PPC strategy, and discount or reward offers. It’s important to deliver an intriguing offer and relevant product selection to help build a memorable online shopping experience. There are other components, too, like a pleasing visual design, intuitive user experience, having the best product offerings available and attractive pricing. Trust us when we say our work is rewarding as well as deeply involved.
It’s our hope that the best up-and-coming talent Eastern Iowa has to offer thinks we’re pretty cool, too. We believe that good, innovative work and a positive culture can provide the best environment for people to grow, develop, and accomplish big things. Where we aim, we aim big.
Customer satisfaction – we stand behind our products
If our customers aren’t happy, we’re not happy. We go so far as to refer to this guarantee as our Happiness Policy, and we want to talk with anyone who thinks something isn’t right or should be better.
Over the years we’ve had a few people tap into that guarantee. That’s okay with us; we’d rather they be happy with their selection and have it fit their needs completely. We’re not in business for as many one-time sales as we can collect. Sure, we have a business to run. But we believe the long-term viability of our business will come from serving customers with integrity and courtesy. Return business and positive word-of-mouth mean much more than some fine print, wouldn’t you say?
Shopping on the Internet is easy. Calling a toll-free number that rings right here in America’s heartland is both satisfying and refreshing. Getting a fair price sounds good. Talking with someone who takes personal ownership of your order to ensure you get what you want, when you want it well, that’s just the way buying should be, isn’t it?
Visit the individual Web sites for each of our brands to learn specifics. For instance, with Ace Cat Furniture we offer free shipping with every order. If dissatisfied for any reason, a customer can send the product back and we’ll get a refund out to them right away. Simple.
The company we keep
Clickstop is a member of the National Federation of Independent Businessmen, the guiding light of small business for over 60 years. We’re also members of the Entrepreneurial Development Center Inc., which has provided the company with some support as we look to scale the business.
Our employees are active in a number of professional organizations including the Cedar Rapids Advertising Federation, Search Engine Marketing Professionals Organization and Information Systems Security Association. In their personal time, several generous souls serve others through groups like the Court Appointed Special Advocates for Children and Boy Scouts of America.
President Tim and his wife Nicole support youth baseball and softball programs in the neighboring town of Vinton. Together they lend their time to help organize players and coaches and raise funds to give local kids the opportunity to learn valuable life skills like teamwork and good sportsmanship.
