The Teams Behind Our Brands
Customer & Brand Experience
These teams are focused on driving sales, building brand reputation, and ensuring customer loyalty through direct interaction and market strategy.
Inside & Outbound Sales
What We Do
We grow revenue by qualifying leads, upselling, and managing accounts. We use product expertise and professional follow-up to turn customer calls into profitable, long-term relationships.
Why It Matters
This team drives profitable growth. Maximizing every sale and negotiating costs secures company margins and increases the long-term value of the business for all employee-owners.
Customer Service
What We Do
We solve customer issues across all channels, aiming for resolution on the first contact. We collaborate with teams to fix recurring problems using automation and new process solutions.
Why It Matters
This team protects our Brand Promise and drives efficiency. By quickly resolving issues and preventing future problems, we create loyal customers and support profitable growth.
Marketing & Merchandising
What We Do
We are responsible for the customer experience online, including web merchandising, photography, and our Amazon presence to drive sales.
Why It Matters
These team members create the foundation for profitable growth. By optimizing the customer experience and expanding our marketplace presence, we maximize revenue and enhance our long-term investment capabilities.
Supply Chain
These teams are responsible for the physical product lifecycle, ensuring we have the right inventory, manufactured correctly, and delivered quickly and efficiently to the customer.
Purchasing
What We Do
We are strategic cost managers and negotiators. We manage global vendor partnerships, use data to forecast demand precisely, and ensure the right products flow at the right time.
Why It Matters
This team is the first line of defense for profitable growth. By driving down costs, reducing freight, and optimizing inventory levels, we secure our profit margins and enhance cash flow.
Manufacturing
What We Do
We design, customize, and build specialized products for our brands. We focus on process efficiency, quality control, and lean manufacturing to deliver high-value goods.
Why It Matters
This team ensures superior product quality and enables custom solutions for our customers. Manufacturing optimization directly reduces costs and secures our brand reputation.
Warehouse
What We Do
We are the engine of fulfillment, managing all inventory. This includes safe receiving, accurate storage, and shipping all orders efficiently to deliver on the Brand Promise.
Why It Matters
This team ensures customer trust, so they keep coming back to our brands to fill their needs. High accuracy, safety, and efficiency reduce costs, eliminate errors, and guarantee orders ship on time.
Freight
What We Do
We are experts in logistics procurement and cost control. We manage all inbound and outbound shipping, negotiate carrier contracts, and use data to reduce transportation and accessorial costs globally.
Why It Matters
This team drives significant profitable growth by reducing expenses and securing competitive pricing. Ensuring on-time delivery also supports inventory flow and the Brand Promise.
Quality
What We Do
We ensure consistent, high-quality products meet all standards. We create and improve the Quality Management System (QMS), implement continuous improvement, and fix issues quickly.
Why It Matters
This team supports profitable growth by reducing waste, preventing defective inventory, and strengthening the Brand Promise through consistent, reliable products and processes.
Safety
What We Do
We are uncompromising in employee health and safety. We manage risk, ensure strict OSHA compliance, conduct regular training, and continually improve practices to eliminate all potential hazards.
Why It Matters
Safety directly supports profitable growth. By reducing injuries and managing risk, we control operating expenses, maintain a reliable workflow, and protect our top asset—our people.
Shared Services & Resources
These teams provide the infrastructure, financial discipline, and talent management necessary to support all brand operations and sustainable growth.
Finance
What We Do
We control Clickstop’s financial health, planning, and cash flow. This includes timely reporting, budgeting, tax minimization, ESOP administration, and setting financial guardrails for all major investments.
Why It Matters
This team is crucial for profitable growth. We ensure the company has the financial strength, stability, and control necessary to invest in growth and maximize value for employee-owners.
Technology
What We Do
We are the backbone, providing secure, innovative solutions. This includes managing hardware, software, website performance (UI/UX), and proactively developing automation to drive efficiency.
Why It Matters
This team ensures all operations run efficiently and securely. Technology is crucial for maximizing employee output, controlling costs, and delivering an excellent, scalable customer experience.
Engagement + HR
What We Do
We transform the business by empowering growth through engagement. We strategically recruit, train leaders, manage performance, and enforce policies that align behavior with our core values.
Why It Matters
This team maximizes our people’s potential. By ensuring strong culture, engaged talent, and effective leadership, we directly drive results and sustain profitable growth.