Our Formula for Success: Results, Behaviors, & Ownership
Success isn’t just about what you do, but how you do it.
This simple idea forms the basis of how we measure every employee-owner’s contribution. For people to be successful here, they need both great results and great behavior.
Our overall success is measured by a clear formula:
Performance = Results (The Work We Do) + Behaviors (How We Work)
This means each annual review and one-to-ones with managers are based equally on the tangible outcomes you deliver and the way you treat others and approach challenges.
The Work We Do: Results That Matter
“The Work We Do” refers to the day-to-day work that delivers value to our customers and helps our brands grow.
How is it measured? This is measured by the tangible results employees produce. We aren’t interested in short-term growth if it means it hurts the company later; we focus on high-quality, sustainable growth. This type of intentional growth guarantees we can keep investing in:
- Our people’s careers through benefits, development, and more.
- The long-term financial value of the company for every employee-owner.
In short, every role is responsible for producing results that are aligned with making the company stronger for both our customers and our employee-owners.
How We Work: The Right Behaviors
“How We Work” is the heart of our success—our culture. We believe our culture is a major competitive advantage, and it’s built on the behaviors we demonstrate every single day.
How is it measured? This is measured by The Clickstop Code—the non-negotiable values, traits, and behaviors that guide us. We believe these are the blueprint for transforming our working relationships from just being a transaction (doing a job for a paycheck) to being a transformational partnership (working toward a shared, meaningful purpose).
Employee Engagement: Our Shared Purpose
At Clickstop, engagement means having a deep commitment to our mission and values and taking actions that align with them. We don’t just hope you’ll be engaged—it is a core expectation of every employee-owner.
This commitment to common behaviors—like clear communication, accountability, and respectful feedback—doesn’t just feel good; it reduces workplace drama and allows us to create results that are predictable, reliable, and sustainable. It gives everyone a shared language for what “great” looks like.
When we bring this level of commitment, it drives better results because:
- Consistency: Engaged people consistently live out The Clickstop Code. This means we have a reliable culture, which allows us to produce more sustainable and repeatable results without constant crisis management.
- Alignment: Employees align their personal goals and energy with the company’s strategic needs. Everyone is rowing in the same direction, reducing wasted effort.
- Empowerment: This alignment creates a powerful shared purpose. It empowers our people to perform at their best, and because there is clear communication and accountability, they directly drive the company’s success and increase the value they own.