The Clickstop Code

Our Mission

At Clickstop, our mission is clear: to create a business that is sustainable, enjoyable, and provides opportunity for those who seek it.

We don’t merely exist to make a profit; we strive to build an organization that positively impacts lives, both within and beyond our workplace doors. We view individuals as human beings, not just human doings.

We invest in the entirety of a person, recognizing that fulfillment at work has a ripple effect on personal lives, relationships, and communities. It’s a partnership that is driven by engagement with our mission, values, strategies, and goals.

To help create and sustain our workplace culture, we developed the Clickstop Code, home to our mission, core values, traits, and behaviors, and the Founder’s Formula for great delegation. This code is a guiding compass that shapes our approach to work and sets expectations for ourselves as employee-owners.

Learn more about the Code below.

(Pro tip: this is great info to understand for your initial phone interview!)

Actions Speak Louder Than Words

Core Traits & Behaviors

Our core values speak to How We Work at Clickstop. To make these values tangible and measurable, we outline the specific behaviors that show up when we live out our values. The behaviors are what bring our culture to life. They shape how we operate and interact daily.

We acknowledge that perfection is a rare feat. We understand that everyone has room to grow. Nonetheless, we continuously challenge ourselves to continue raising the bar of excellence, both individually and collectively.

  • You are a great listener and ask thoughtful questions, seeking to understand others.
  • You are concise and articulate in your communication, written and spoken.
  • You treat people with respect at all times.
  • You remain calm, communicable, and approachable in stressful situations.
  • You wisely seek other’s experience and intellect to find the best solutions.
  • You respectfully say what you think, even if it’s controversial.
  • You lobby for your ideas but seek consensus and resolution for progress.
  • You tactfully question actions inconsistent with our core values.
  • You embrace constructive criticism and respectfully provide feedback to others.
  • You take educated risks and own their success or failure.
  • You contribute effectively outside your area of expertise.
  • You learn rapidly and eagerly, staying flexible in your approach and findings.
  • You question existing methods and recommend better approaches.
  • You look for alternative solutions by asking, Why? What if? How?
  • You get beyond treating symptoms and suggesting “band-aid” fixes.
  • You look for ways to learn and improve so you can contribute at higher levels.
  • You can wisely articulate what you are trying to do.
  • You separate what must be done well now and what can be improved later.
  • You make tough decisions without second-guessing them.
  • You re-imagine situations to discover the best solutions to challenges.
  • You approach decisions regarding people, tactics, and business objectively.
  • You inspire greatness in others with your expectation of excellence.
  • You care intensely about Clickstop’s success and make time to celebrate.
  • You have an optimistic, hopeful view of the future.
  • You believe in and trust your coworkers.
  • You consistently offer encouragement to your teammates.
  • You have a can-do attitude and avoid analysis paralysis.
  • You can accomplish amazing amounts of important, relevant work on time.
  • You consistently perform at high levels, focusing on great results.
  • You responsibly complete tasks on time.
  • You see what needs to be done and take ownership to make it happen.
  • You collaborate and proactively share information.
  • You adapt quickly to changes in company structure, market trends, technology, etc.
  • You minimize complexity, keeping us nimble.
  • You see challenges as opportunities and prepare for what’s next.
  • You cultivate relationships with coworkers, management, vendors, and customers.
  • You recognize when opportunities occur and take ownership.
  • Your coworkers know you are reliable, honest, and trustworthy.
  • You have an honest awareness of yourself, your relationships, and performance.
  • You are aware of how your attitude and emotions affect others.
  • You don’t offer excuses; you don’t accept them.
  • You reflect on your past performance; learning, improving, and growing.
  • You know and utilize your strengths and those of your team.
  • You seek to understand strategy, market, customers, and suppliers.
  • You understand the ripple effect of your decisions on profitability.
  • You pursue new ideas and effectively communicate their significance.
  • You are aware of how your job performance directly impacts our customers.
  • You use hard data to validate theories before making recommendations.

Our Core Values

Our actions and behaviors illustrate to others what we value. Central to the very fabric of Clickstop are our six core values, which go beyond just words on a page to become a cornerstone of our culture. 

In every facet of our organization, whether it’s navigating critical business decisions, attracting top talent, or supporting the development of our people, these core values stand as steadfast principles. We don’t just recite them; we are on a continuous journey to live them out each day.

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